Haverkamp Makelaardij places great value on a transparent and fair allocation of rental homes. That is why we work according to a fixed protocol aligned with the Dutch Good Landlordship Act (Wet goed verhuurderschap), which has been in force since 1 July 2023 (with additional provisions since 1 January 2024) and gives tenants, home seekers, landlords and letting agents clear rules on proper rental conduct.
The Good Landlordship Act is intended to protect tenants and home seekers, provide clarity to landlords and letting agents, and counter undesirable rental conduct such as discrimination, intimidation and incorrect charges.
The Act contains nationwide conduct rules for landlords and letting agents, while municipalities are required to operate reporting points and, in certain cases, may also enforce the rules or apply permit systems.
Haverkamp Makelaardij applies this protocol when letting and mediating residential property, in order to make transparent how the selection and allocation of rental homes to prospective tenants takes place. This protocol has been drawn up within the framework of the Good Landlordship Act and is aimed at a transparent, careful and non-discriminatory approach.
With this protocol, Haverkamp Makelaardij aims to:
This protocol applies to all cases in which Haverkamp Makelaardij mediates on behalf of a landlord, owner, investor or other entitled party in the letting of residential property.
In this protocol, the following terms are used:
Haverkamp Makelaardij acts carefully, transparently and objectively in the allocation of rental homes. Every prospective tenant is assessed in the same manner, based on relevant and proportionate criteria connected to entering into and fulfilling the tenancy agreement.
Haverkamp Makelaardij does not cooperate with discrimination and does not reject any candidate on grounds not legally permitted. Selection is based solely on factors that are reasonably relevant to occupancy, affordability, reliability and appropriate use of the property.
Haverkamp Makelaardij does not request information or make distinctions based on, among other things:
For the assessment of a prospective tenant, Haverkamp Makelaardij may, to the extent necessary and proportionate, request the following information, among other things:
Haverkamp Makelaardij does not require information that is not necessary for a careful rental assessment. In no case is information requested solely for the purpose of selecting on personal characteristics that are not relevant to the tenancy agreement.
Candidates are assessed on the basis of objective and, as far as possible, verifiable criteria. The following factors may play a role:
In the event of a large number of responses, Haverkamp Makelaardij may work on a first-come, first-served basis. This means candidates who respond completely at an earlier stage may be considered earlier for invitation or further assessment.
Candidates who submit the requested documents on time, completely and verifiably may be considered earlier in the assessment than candidates whose file remains incomplete.
The assessment considers whether the income of the prospective tenant, individually or jointly, is in a reasonable proportion to the monthly rent and other fixed housing costs. If a minimum income requirement applies to a property, this is clearly communicated in advance.
A permanent salaried position may offer more certainty, but other forms of income can also be sufficient. Temporary contracts, self-employment, pension, benefits or other demonstrable income are assessed individually.
A demonstrable and positive rental history may weigh in favour of a candidate. If a candidate has no rental history yet, for example when taking their first independent housing step, Haverkamp Makelaardij assesses the file on other available objective factors.
A property can only be allocated subject to successful identification and verification of the documents supplied. Haverkamp Makelaardij may check identity documents for authenticity and consistency.
The assessment may take into account whether the composition of the household matches the nature, size and layout of the property. This is done solely to prevent overcrowding, unsuitable occupancy or disproportionate strain on the property.
In some cases, characteristics of the property may be objectively relevant, such as accessibility, use of stairs, outdoor space, size, designated purpose or maximum permitted use. This may only be taken into account to the extent it is reasonable and can be explained.
If municipal regulations, a housing ordinance or a permit requirement applies, allocation may be conditional on compliance with those rules.
When multiple suitable candidates are available, the client may ultimately decide to whom the property is awarded. Haverkamp Makelaardij will advise the client in this regard solely on the basis of objective, relevant and lawful criteria.
The procedure generally proceeds as follows:
A prospective tenant may be rejected if:
Haverkamp Makelaardij is not obliged to disclose the substantive personal data or information of other candidates in the event of a rejection.
Haverkamp Makelaardij processes personal data only to the extent necessary for the rental assessment, screening, communication, file management and statutory obligations. Personal data is treated confidentially and is not provided to third parties, except to the extent necessary for the provision of services, the performance of the assignment, or a statutory obligation.
Documents from prospective tenants are not retained longer than necessary for the purpose for which they were provided, in accordance with applicable privacy legislation and any statutory retention obligations.
Haverkamp Makelaardij carries out the mediation and screening carefully, but the final rental decision remains — unless otherwise agreed in writing — with the client. If the client wishes to make a choice that conflicts with legislation and regulations or with this protocol, Haverkamp Makelaardij will not cooperate with this.
Prospective tenants who have questions about this protocol or believe they have not been treated correctly can contact Haverkamp Makelaardij via the usual contact details on this website. If undesirable rental conduct is suspected, a report can also be made to the reporting point of the relevant municipality, as municipalities have a role in this under the Good Landlordship Act.
This protocol has been drawn up for application by Haverkamp Makelaardij in the mediation of rental homes. Haverkamp Makelaardij reserves the right to amend this protocol if legislation, municipal regulations, case law or implementation practice give reason to do so.
Version: July 2026
Drawn up for: Haverkamp Makelaardij
Legal basis: Good Landlordship Act (Wet goed verhuurderschap)